Customer Service
Ask Us Anything
Our recommendations are based on your previous orders, search history, and preferences, using a smart algorithm to suggest dishes and restaurants you might like.
Yes, you can place an order and specify a different delivery address. It's a great way to surprise friends or family with their favorite meals.
While we strive for on-time deliveries, unforeseen circumstances can cause delays. If your order is significantly late, please contact our support team for assistance and potential compensation.
We prioritize the health, safety, and well-being of our delivery team by providing them with safety gear, fair wages, and benefits, ensuring they're supported at all times.
Customer feedback is vital to us. We have a dedicated team to address and resolve complaints, ensuring we continuously improve our service based on your feedback.
FAQs
Regular Question
Got questions? Our ‘Regular Questions’ section is here to help, guiding you through order placements, delivery tracking, payment methods, and more, making your food journey enjoyable!
Simply download our app from the App Store or Google Play, and sign up to start ordering.
Our app features a wide range of restaurants offering various cuisines, including local favorites, international dishes, fast food, and gourmet options to cater to all taste preferences.
Minimum order amounts vary by restaurant and location. This information is provided on the restaurant's page on our app.
Once you place an order, you can track its progress in real-time through our app, from preparation to delivery.
We accept a variety of payment methods, including credit/debit cards, mobile money, and select in-app payment options for your convenience.
We frequently offer promotions, discounts, and a loyalty program for our regular customers. Keep an eye on our app for the latest deals.
We partner with restaurants that adhere to high food safety standards, and our delivery personnel are trained to handle your orders with care, ensuring they arrive in perfect condition.
Currently, each order must be placed with one restaurant at a time to ensure your food arrives fresh. However, you can place multiple orders from different restaurants simultaneously.
If there's any issue with your order, please contact our customer support team immediately through the app, and we'll work swiftly to resolve it.
Delivery times are estimated based on restaurant preparation time, order complexity, and the distance between the restaurant and your delivery address.
We offer contactless delivery options to ensure the safety of both our customers and delivery personnel. You can choose this option at checkout and provide specific instructions if necessary.
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Become a Driver
Embark on an exciting journey as a driver with us and steer your way towards a flexible and rewarding career path.